Respecting your privacy
Golders is committed to protecting your privacy and handling personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We respect your right to privacy and take reasonable steps to ensure that personal information we hold is managed securely and responsibly.
What personal information we collect
We collect personal information that is reasonably necessary to operate our business and provide products and services to you.
This may include:
• Full name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction details
• Payment details (processed securely by our payment providers)
• Any information you provide when contacting us, creating an account, entering competitions, or placing orders
We generally collect personal information directly from you when you interact with our website, make a purchase, contact us, or participate in promotions.
You are not required to provide personal information, however if you choose not to do so we may be unable to supply certain products or services.
How we use your personal information
We use personal information for purposes including:
• Processing and fulfilling orders
• Managing payments and preventing fraud
• Delivering products
• Communicating with you about orders, returns or enquiries
• Providing customer support
• Managing accounts and warranties
• Conducting promotions or competitions
• Improving our products, services and website
We may also use your information to send marketing communications about products, services or promotions where permitted by law. You may opt out of marketing communications at any time using the unsubscribe option or by contacting us.
Disclosure of personal information
We may disclose personal information to third parties where necessary to operate our business, including:
• Payment processors
• Delivery and logistics providers
• IT and website service providers
• Marketing and analytics providers
• Professional advisers such as accountants and legal advisers
We do not sell personal information to third parties.
Overseas disclosure
We sell products only within Australia and New Zealand. Some of our service providers, including our ecommerce platform BigCommerce, may store or process data outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.
Website analytics, cookies and tracking
Our website uses cookies and similar technologies to:
• Enable website functionality
• Analyse website traffic and usage
• Improve user experience
• Support marketing and advertising activities
These tools may collect information such as IP address, device type, browser type and browsing behaviour. You can manage cookies through your browser settings, however disabling cookies may affect website functionality.
Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information is stored securely and access is restricted to authorised personnel only. Payment information is processed through secure third party payment providers and is not stored directly on our servers.
While we take security seriously, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Data breaches
In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
Access and correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, out of date or incomplete.
Requests can be made by contacting us using the details below. We may require proof of identity before releasing information. Access is generally provided free of charge, however a reasonable fee may apply for complex requests.
Marketing communications
You may opt out of receiving marketing communications from us at any time by using the unsubscribe link included in emails or by contacting us directly. We comply with the Spam Act 2003 (Cth) in all marketing communications.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices, technology or legal requirements. The current version will always be available on our website.
Contact us
If you have any questions, requests or complaints about privacy or how your personal information is handled, please contact us:
Golders
Email: toowoombastore@tysongolder.com.au
Phone: 07 4632 3044
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).